Dial Before You Dig
Australia's National Referral Service for Information on Underground Pipes & Cables
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Dial Before You Dig -
the Essential First Step in any safe excavation
Lodge your free enquiry online 24/7
or call us on 1100 during business hours
We are Australia's referral service
for information on underground pipes and cables
We help protect Australia's underground
infrastructure and the people excavating around it
Lodge your free online enquiry today -
whether your excavation project is big or small
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and discover useful information for your business
  • Your Duty of Care
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Your Duty of Care

It's important you know what your obligations are when it comes to protecting Australia's underground networks.

The following 'good practice' guidelines should be complied with when undertaking any form of excavation:

  • all constructors have a Duty of Care to observe with regard to underground networks when digging or excavating.
  • underground network information should be sought well in advance to construction activities. These are available from asset owners through the national Dial Before You Dig service and depending on the method, will take 2 working days to be sent to you.
  • should the scope of works change, or plan validity dates expire, you must submit a new Dial Before You Dig enquiry.
  • always perform an onsite inspection for the presence of assets. Should you require an onsite location, contact the asset owners directly.
  • constructors must dig by hand when excavating or working close to underground networks.
  • if you damage an underground asset you must advise the asset owner immediately

Note: Each asset owner will provide specifications on the safe distances for excavating when in the vicinity of their networks.

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